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DEDICATED SERVERS - FAQs

  

4 Control Panel Questions

4 Operating system Question

4 Technical Question

4 General Faq

CONTROL PANEL

Ensim - Linux - Windows | Plesk - Windows - Linux | C-Panel

 

ENSIM PANEL QUESTIONS - LINUX

How do I uninstall the Ensim Control Panel?
What are primary, secondary, virtual nameservers?
How do I change the hostname and why?
How do I setup nameservers in Ensim Webppliance?
I get an error when trying to set DNS. Why?
I forgot my password
What is the mysql password fro Webppliance for Linux


How do I uninstall the Ensim Control Panel?

It is not possible to uninstall Ensim Control Panels. In order for Ensim to be removed from the server, we must re-image your hard drive.

What are primary, secondary, virtual nameservers?

Primary DNS is usually the hostname of your server. Secondary DNS is if someone else is providing secondary for example: domain.com is registered with ns1.domain.com and ns1.servepath.com. Virtual DNS is if you want to use your server as ns1 and ns2.

How do I change the hostname and why?

Changing the hostname allows your server to act as a primary nameserver and optionally as a virtual nameserver. It also allows you to access your control panel by a name as opposed to an IP address. To change the hostname:
Edit the files:

/etc/hosts
/etc/sysconfig/network

Run the commands:

hostname NEWHOSTNAME
/etc/rc.d/init.d/detectchange start
/etc/rc.d/init.d/webppliance restart
/etc/rc.d/init.d/httpd restart

The hostname must be the same in the two files and from the hostname command

How do I setup nameservers in Ensim Webppliance?

As the appliance admin, click on services, BIND manager. Primary dns should be set to the hostname of your server. In most cases this can be left blank. If ServePath is providing secondary dns, enter ns.servepath.com (216.93.160.11) in the secondary dns field. If your server is acting as primary and secondary dns, enter ns2.DOMAIN.com and the ip address in the virtual dns field.

I get the following error when trying to set DNS. Why?

Result : Unable to update Virtual DNS!
The following error occured:
Cannot find valid A record: ns2.domain.com

If the domain is already registered to use other nameservers, those nameservers must have A records for your ip address and primary/virtual dns.

If the domain is registered using your server, first create a site, then in BIND manager under zone list, add A records to the newly created site.

I forgot my password.

To change the appliance admin password run the command:

/usr/sbin/passwd_appl_admin <username>

It will prompt for the password once.

What is the mysql password fro Webppliance for Linux

The password can be set with the control panel

Click "Configure MySQL Database Server"

Click "Change MySQL Password "


ENSIM PANEL QUESTIONS - WINDOWS

What is Ensim Pro for Windows?
How is .NET Hosting supported?
What kind of user help does Ensim Pro include?
What does Ensim Pro for Windows include?
What DSNs are supported by Ensim Pro for Windows?
How do name-based domains differ from IP-based domains within Ensim Pro?
What Operating Systems can Ensim Pro for Windows run on?
Does Ensim Pro for Windows support foreign languages?
Can I see a demo of Ensim Pro for Windows?
What type of support is available for Ensim Pro?
Can Ensim Pro for Windows be customized?
What Mail Servers can I use?
How can I buy Ensim Pro for Windows?
What applications are included with Ensim Pro for Windows?
How can I become an Ensim partner, actively reselling servers or hosting based on Ensim Pro?
I would like to contribute more actively to the Ensim user community, how can I do that?
Can I try Ensim Pro for Windows?
What do I do if I want to return my software license within the 30-day period?

A. Ensim Pro for Windows enables hosting service providers to meet today's extensive demand for Windows-based hosting, and lay the groundwork for the growing demand of .NET-enabled services. Ensim Pro is award-winning, easy-to-use Web hosting software that lets server administrators, resellers, site administrators and site users centrally control and automate their most common hosting tasks. More than 18,000 hosting providers, small and large, use the Ensim hosting automation software to support their shared, dedicated and reseller Web hosting.

Ensim Pro for Windows includes all the tools necessary to offer easy-to-manage and profitable Windows-based Web hosting. It includes four tiers of control panels, targeted to appliance administrators, resellers, site administrators and end users. These role-based control panels provide direct and easy-to-use access to critical tools such as configuration, backup and restore and mail management. The control panels allow for self-administration, critical to customer satisfaction, as well as reducing support costs for Service Providers.

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A. User needs and Microsoft's expanding .NET strategy are driving the demand for Windows-based hosting environments. Ensim Pro for Windows is specifically architected for Microsoft's .NET framework and to support its evolving product roadmap. Only Ensim Pro pre-installs the .NET framework required to host .NET-enabled services.

As a hosting provider, you can host third-party .NET-enabled services or build your own differentiated .NET services using Microsoft's ASP.NET Software Development Kit. Either of these can then be hosted using Ensim Pro control panels.

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A. Ensim Pro includes extensive Online Help, which is Web-based and immediately accessible to users.
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A. Ensim Pro for Windows includes:
  • Four tiers of control panels and Online Help, each for Appliance Administrator, Reseller, Site Administrator and Site user. See the online demo.
  • Critical Web hosting software including DNS management (BIND); a basic Web traffic analyzer (Analog); Web development tools such as Active Server Pages (ASP), Perl, PHP, and Microsoft FrontPage Server Extensions; database management tools (MySQL and DSNs for MS SQL, Access) and security management ( OpenSSH and OpenSSL). Ensim also manages IIS Web and IIS FTP servers via a Web-based interface.
  • An open API to plug in any mail server.
  • In addition to the standard interface for Ensim Pro, Ensim provides a sample starter skin to develop your own custom skin.

You must purchase the following products from their vendor: Microsoft Windows, Microsoft SQL, Urchin and Microsoft FrontPage. Your Microsoft Windows license includes IIS Web and FTP server.

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A. Ensim Pro supports the most popular DSNs: MS SQL, MS Access and MySQL. Ensim Pro creates one MySQL database and provides ODBC access (drivers are installed). Access to the database depends on whether ODBC is selected/deselected in the service plan.
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A. Ensim Pro supports name-based domains with nearly identical functionality to IP-based domains, allowing hosting providers to reduce the costs of maintaining individual IPs. Name-based support includes SMTP management and FTP access. The primary difference is that name-based domains do not support SSL.
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A. Ensim Pro for Windows supports both Microsoft Windows Server 2000 and Microsoft Windows Server 2003.

Ensim Pro support Microsoft Windows 2000 Server (Service Pack 3) or Microsoft Windows 2000, Advanced Server. At this time, Ensim Pro for Windows ONLY runs on the English version of Microsoft Windows 2000 Server or Advanced Server.

Ensim Pro supports all three versions of Microsoft Windows Server 2003: the Standard, Enterprise and Web Editions.

Customers much purchase the operating system separately.

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A. At this time, Ensim Pro for Windows is ONLY available in English, running on English versions of Microsoft Windows 2000 or Windows 2003 servers.
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A. Please see the online product demo of the Ensim Pro for Windows control panel software.
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A. Web-based support is provided free-of-charge for a period of 30 days from the date of license purchase for all customers who purchased Ensim Pro directly from Ensim at Buy.Ensim.com. Customers may also visit Ensim Support to access the Ensim Pro discussion forum, Ensim Knowledge Base, and downloads for product patches.

Additional fee-based support is available on a per incident or plan basis. Both email-based and phone-based support is available, with a range of response times. Visit Buy.Ensim.com to purchase a per-incident support ticket.

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A. Yes, Appliance Administrators can extensively customize Ensim Pro for Windows. Within the control panel, customization support includes: 
  • Branding of your control panels by uploading your logo
  • Branding of control panels sold by resellers by uploading their logo
  • Using the Ensim ad manager to upload a custom graphic with click-through capabilities

Through additional programming, a hosting rovider can further customize Ensim Pro for Windows:

  • Using hooks to customize each domain with features like stock CGI scripts, Welcome pages, etc.
  • Adding new services through customization of the left navigation
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A. Ensim Pro includes an open API to allow you to develop a plug-in to any mail server. Ensim works closely with the industry's leading mail vendors, many who have already developed plug-ins between their mail solutions and Ensim Pro.
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A. To purchase Ensim Pro for Windows:
  • Purchase direct.  You can purchase Ensim Pro direct from our online store at Buy.Ensim.com.
  • Ask your service provider for Ensim, or contact one of our authorized partners worldwide. Ensim authorized partners include service providers and value-added resellers. Ensim service provider partners offer a complete hosted solution that includes Ensim Pro, third-party hardware and different levels of management and support. Ensim Value-Added Resellers (VARs) offer Ensim Pro with complementary hardware as a pre-integrated solution.


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A. Applications included:
  • Analog 4.1.3
  • BIND 8.2.3
  • IIS FTP Server 5.0
  • IIS Web Server 5.0
  • Support for MS Frontpage 2002       
  • MySQL  3.23.46a
  • OpenSSH
  • Open SSl
  • ActivePerl 5.6
  • PHP 4.2
  • Python 1.5.2
  • Support for Urchin 3.3 or 4.0 (separate license key required)

 

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A. Find out more about the Ensim Reseller Program. Learn about the requirements and tremendous benefits of partnering with Ensim to resell Ensim hosting software.
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A. Ensim recently introduced a customer council, providing representatives from service providers of all sizes to participate more actively with Ensim. For more information, click here.
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A. Ensim offers a self-guided static HTML demo of the Ensim Pro for Windows software. This demo provides hands-on experience in the user interface of all four levels of control panels.

Of course, the best way to fully experience the power and benefits of Ensim Pro is to use the software itself. Here at Ensim, we are so convinced that you will be completely satisfied with our industry leading control panel software that we offer a 30-day money back guarantee. If for any reason you are not satisfied with your new Ensim Pro software, we will refund your license purchase price (minus any fees or shipping/handling charges) within 30 days of its purchase.

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A. If you are not completely satisfied with your Ensim Pro product within the first 30 days of its purchase from the Ensim storefront, you can receive a full refund. To receive your refund, you must submit your request via the online submission form within 30 days of your purchase of Ensim Pro from the Ensim storefront.
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PLESK PANEL QUESTIONS - WINDOWS

  1. What is Plesk 6.5 for Windows?
  2. Why choose Plesk 6.5 for Windows?
  3. What Operating System does Plesk 6.5 for Windows require?
  4. How will Plesk 6.5 for Windows help me to bill my customers for all the bandwidth they use?
  5. How will Plesk 6.5 for Windows improve security for the websites I host?
  6. What languages are supported for Plesk 6.5 for Windows?
  7. What type of support is available for Plesk 6.5 for Windows?
  8. How do I buy Plesk 6.5 for Windows? How much does it cost?
  9. How do I become a partner, reselling servers or hosting based on Plesk 6.5 for Windows?
  10. What if I'm using PSA 5.0 (Please Server Administrator) and want to upgrade to Plesk 6.5 for Windows?
  11. What if I'm using a competitor's control panel software and want to migrate to Plesk 6.5 for Windows?
  12. Can I create and manage subdomains with Plesk 6.5?
  13. How do I find out which component versions Plesk is using?
  14. Does Plesk allow monitoring user sessions?
  15. Can I adjust the way reports are displayed in Plesk?
  16. Is there a simple way to add custom buttons to the Control panel?
  17. I cannot login to Control Panel as administrator, it says "Unable to login. There is another user with the same login (admin) is already logged in to the Control Panel". What should I do?
  18. I forgot admin's password. Can I retrieve it without sending by email?
  19. How do I set the Microsoft FrontPage login and password in Plesk 6.5?
  20. What does 'system access' on physical hosting setup page mean?
  21. While creating a new MS SQL database for a domain, I get the 'unable to connect....' alert. Why is that?
FAQ:-
Q1) What is Plesk 6.5 for Windows?
A1) Plesk 6.5 for Windows is the latest installment of the award winning Webserver software formally known as Plesk Server Administrator (PSA). Plesk 6.5 for Windows is the Web-server management software specifically designed with the assistance of hundreds of professional Hosting Service Providers (HSP) to allow quick deployment and simplified management of a Windows 2000 or 2003 based server.

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Q2) Why choose Plesk 6.5 for Windows?
A2) Plesk 6.5 for Windows is efficient, stable, reseller-ready, secure, scalable, easy to use, flexible and proven.

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Q3) What Operating System does Plesk 6.5 for Windows require?
A3) Plesk 6.5 for Windows runs on Windows Server 2000 with Service Pack 3 and IIS 5 or Windows Server 2003 and IIS 6.

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Q4) How will Plesk 6.5 for Windows help me to bill my customers for all the bandwidth they use?
A4) Plesk 6.5 for Windows employs an advanced traffic accounting mechanism that allows users to more accurately count and therefore bill customers.

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Q5) How will Plesk 6.5 for Windows improve security for the websites I host?
A5) Improved security model in Plesk 6.5 for Windows makes sure that domain owners are sandboxed and unable to access other customer's domain information through FTP or shell access.

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Q6) What languages are supported for Plesk 6.5 for Windows?
A6) Plesk 6.5 for Windows will be available with English, Japanese, German, Spanish, French and Russian interfaces. Completely localized all users are able to view the interface in different languages simultaneously.

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Q7) What type of support is available for Plesk 6.5 for Windows?
A7) WebNIC provides a broad range of support options including E-Mail support, phone support, numerous FAQs and technical notes. Please see our Support section for more details.

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Q8) How do I buy Plesk 6.5 for Windows? How much does it cost?
A8) You can buy Plesk 6.5 for Windows by signing up as our resellers. For more details please see our Partner Program section.

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Q9) How do I become a partner, reselling servers or hosting based on Plesk 6.5 for Windows?
A9) For more details please see our Partner Program section.

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Q10) What if I'm using PSA 5.0 (Please Server Administrator) and want to upgrade to Plesk 6.5 for Windows?
A10) Upgrading from PSA 5.0 or Plesk 6 for Linux systems to Plesk 6.5 for Windows is impossible. The software platforms and database structures prevent the automated migration of Linux data to the Windows platform. You will need a new server to deploy Plesk 6.5 for Windows.

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Q11) What if I'm using a competitor's control panel software and want to migrate to Plesk 6.5 for Windows?
A11) This is not yet available for Plesk 6.5 for Windows. WebNIC can migrate data from competitors Linux platforms to the Plesk 6 for Linux software.
  • Ensim WebpplianceT
  • Ensim Webppliance ProT
  • Sphera Hosting DirectorT
  • Cobalt RaQ3 and RaQ4T
  • CpanelT
  • AlabanzaT
  • and Custom Control Panels

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Q12) Can I create and manage subdomains with Plesk 6.5?
A12) Yes, you can create subdomains with separate FTP accounts to manage them. To access the subdomain management functions in Plesk, select the Subdomains button on the Domain Administration page of a required domain.

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Q13) How do I find out which component versions Plesk is using?
A13) You may access the detailed information on system components using the Component Info button available from the Server Administration page in Plesk.

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Q14) Does Plesk allow monitoring user sessions?
A14) Yes, you can monitor and terminate any user sessions from the Control Panel. To access user sessions management functions, select the Sessions shortcut in the navigation panel.

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Q15) Can I adjust the way reports are displayed in Plesk?
A15) Yes, you can use configurable custom report layouts to adjust the Client and Domain report presentation.

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Q16) Is there a simple way to add custom buttons to the Control panel?
A16) Yes, Plesk 6.5 allows convenient creation of custom buttons from the interface.

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Q17) I cannot login to Control Panel as administrator, it says "Unable to login. There is another user with the same login (admin) is already logged in to the Control Panel. What should I do?
A17) Try using the Service Control utility available from the operating system taskbar. Selecting the Delete Sessions button may help.

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Q18) I forgot admin's password. Can I retrieve it without sending by email?
A18) Apart from the password reminder available from the login screen, you can use the plesksrvclient.exe utility located in <plesk installation directory>\admin\bin to set up a new password.

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Q19) How do I set the Microsoft FrontPage login and password in Plesk 6.5?
A19) When setting up physical hosting, use the FTP/Microsoft FrontPage Login and FTP/Microsoft FrontPage Password combined fields. The same login and password will be used for accessing MS FrontPage and domain FTP user account.

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Q20) What does 'system access' on physical hosting setup page mean?
A20) It means the ability to login to a user account on a server where Plesk is installed.

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Q21) While creating a new MS SQL database for a domain, I get the 'unable to connect....' alert. Why is that?
A21) This may happen if you specified incorrect login and password for connecting to the database. You can check that on the Server -> Databases page.

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PLESK PANEL QUESTIONS - LINUX

  1. What is Plesk 7?
  2. What Operating System does Plesk 7 require?
  3. Can I see a demo of Plesk 7?
  4. What type of support is available for Plesk 7?
  5. How do I buy Plesk 7? How much does it cost?
  6. How do I become a partner, reselling servers or hosting based on Plesk 7?
  7. What if I'm using a competitor's control panel software and want to migrate to Plesk 7?
  8. Is it possible to have two admin users logged into Plesk 7 at the same time?
  9. Logging on to an FTP server as Anonymous at one domain - turn up logged on at another domain. How so?
FAQ:-
Q1) What is Plesk 7?
A1) Plesk 7 is the latest installment of the award winning Webserver software formally known as Plesk Server Administrator (PSA). Plesk 7 is the Professional Virtual or Physical Webserver management software specifically designed with the assistance of hundreds of professional Hosting Service Providers (HSP) to allow quick deployment and simplified management of a Linux based server.

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Q2) What Operating System does Plesk 7 require?
A2) Plesk 7 runs on Red Hat 7.3, Red Hat 9.0, Red Hat Enterprise Linux 2.1 (AS/ES), Red Hat Enterprise Linux 3.0 (AS/ES), FreeBSD 4.9, Mandrake 9.2, Suse 9.0 and Fedora.

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Q3) Can I see a demo of Plesk 7?
A3) Yes. View Plesk 7 live on our Product Demo.

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Q4) What type of support is available for Plesk 7?
A4) WebNIC provides a broad range of support options including E-Mail support, phone support, numerous FAQs and technical notes. Please see out Support section for more details.

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Q5) How do I buy Plesk 7? How much does it cost?
A5) You can buy Plesk 7 by signing up as our resellers. For more details please see our Partner Program section.

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Q6) How do I become a partner, reselling servers or hosting based on Plesk 7?
A6) For more details please see our Partner Program section.

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Q7) What if I'm using a competitor's control panel software and want to migrate to Plesk 7?
A7) To help hosting providers to migrate to the Number One hosting automation platform - Plesk 7 - WebNIC has developed the special Plesk Migration Express Service. WebNIC-Plesk's Specialists can completely move data and accounts from:
  • Ensim WebpplianceT
  • Ensim Webppliance ProT
  • Cobalt RaQ3 and RaQ4T
  • CpanelT
  • AlabanzaT
  • and Custom Control Panels

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Q8) Is it possible to have two admin users logged into Plesk 7 at the same time?
A8) Yes, in Plesk 7 it is possible to have two users logged in at the same time with the same credentials. When a second person accesses the interface a warning message will appear. This feature can be disabled in the user's Preferences.

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Q9) Logging on to an FTP server as Anonymous at one domain - turn up logged on at another domain. How so?
A9) The reason for such effect is the following. A number of domains can be deployed using the same IP address. Only one of such domains is allowed to facilitate Anonymous FTP. Further, should anyone attempt to log on as Anonymous at any of such domains' FTPs, he/she will in fact log on at the one domain with the Anonymous FTP access allowed

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Cpanel Help

  • General Info.
  • FTP Accounts
  • CGI
  • Java
  • Web Page Protection
  • E-MAIL
  • Access Stats
  • Password
  • File Manager
  • Java Chat
  • Handlers / Types
  • Error Editor


    General Info.
    All accounts come with our control account cpanel. You can access your control panel at:
    http://www.yourdomain.com/cpanel/ or you may use, http://your ip adderss/cpanel/
    If using http://www.yourdomain.com/cpanel/
    (This will not be active until your domain has been transferred to our nameservers.) You will be asked to enter your user / pass to gain access to your configuration. The control panel is pretty much self explanatory however a little information on the usage of each section is included below if you get confused along the way:

    FTP Accounts
    Accounts Used for managing access accounts to your web space. The creation of an FTP account will allow users to log into a sub directory from your main account without gaining access to your main accounts. Sessions show any users that are currently logged into your domain.

    Settings allow you to modify access to your anonymous FTP site. More info on anonymous FTP usage.

    CGI
    We have numerous customizable cgi scripts that have been pre-installed on the server for you to use with your own account. The only thing you'll need to do is select the script you are interested in using, select the colors, style etc., and click the
    "Make HTML" button. You can then paste the HTML output into any of your HTML files to use that system cgi program.

    Java
    System Java works the exact same was as cgi see above for usage.

    Web Page Protection
    Web page protection is used to limit access to any directory to users who enter a user/pass combo. To protect a directory within your account:
    1.) Click on that dir.
    2.) Enter a user / pass for access
    3.) Click add. You can add as many users as you wish to this file. This protection is for resources accessed via the WEB only, this will not create an FTP user.
    Do not use this if you are also using FrontPage. It is not compatible. Instead, use the security controls within FrontPage itself.

    E-MAIL
    E-mail control panel allows instant creation of e-mail POP3, forwards, and aliases.

    A POP3 account is a stand alone incoming e-mail account. if you create u: john p: doe it all mail sent to john@domain.com will be routed to the joe e-mail account. The user joe can then check this mail by login into mail.domain.com using his user name and password. REMEMBER: all user names automatically have a determined amount of letters of the domain name appended to the beginning of the user name. So if john was a another domain user the user would use mail.somedomain.net as his incoming e-mail server and use powerjohn as his log in name to retrieve mail sent to
    john@homepage.net An alias sends mail sent to one address to another POP3 account within your domain. For example if our recently created john account was going to
    receive all mail sent to sales@anyname.net we would setup sales as an alias to john. Note: by default all names not configured to the root account. So if you sent a message to testl@domain.com it would be sent to your main root account unless you had set it up as an alias, forward or POP3. A forward account sends mail sent to user@domain.com to an address completely out of
    your domain. For example if john had an AOl account and wanted to check all his mail there you could setup john to forward to john3435@aol.com.

    Access Stats
    Provides access to many different programs that will analyze your access logs and show you more information about your web sites traffic.

    Password
    Allows you to change your main accounts password. A good suggestion is to change this password at least once a month.

    File Manager
    Allows you to modify the files in your web site in real-time via a web based interface. You can perform many commands such as chmod as well as actually edit the file and save it directly to the web server.

    Java Chat
    Allows you to access your personal java chat server and supplies the code for you to use the product on your own site.

    Handlers / Types
    You will probably never need to use this portion of your control panel. A MIME type is basically what tells the web server that a .html document is a web page, and that a .gif doc is a gif image etc. If you would like to configure a custom MIME type such as making .pictures a gif image file you would enter it here.

    Error Editor
    This section lets you customize the errors that your users will see instead of the generic server errors. You could setup a 404 page to redirect users to your main web site instead of
    the default dead document.

     

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