Effective Date: July 1, 2004

KVC's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, KVC's policies and procedures are subject to change.

In the course of serving its customers, KVC acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to KVC by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by KVC in the normal course of providing service. KVC's web servers also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, KVC uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within KVC. In addition, KVC may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Web Servers Data Security

KVC will protect the confidentiality of its customers' information, account information and personal communications in conistency with the law and the legitimate interests of KVC, its partners, its employees and other customers of KVC's services.

In an effort to keep customer data confidential, all KVC employees are required to sign an Employee Confidentiality Agreement that includes the following statement to protect customer data:

Third Party Information. I recognize that the Company has received and in the future will receive from third parties their confidential or proprietary information subject to a duty on the Company’s part to maintain the confidentiality of such information and to use it only for certain limited purposes. I agree to hold all such confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out my work for the Company consistent with the Company’s agreement with such third party.

KVC is under contract with a professional employment organization (PEO) to insure that all existing employees and all new hires have executed the confidentiality agreement and a copy is maintained on file by the PEO.

How is customer information used?

KVC may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. KVC may also use customer information to provide its customers with system information or information about new or upgraded products.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from KVC and KVC partners by sending an Email to marketing [at] kvcindia.com, or by following the unsubscribe instructions at the bottom of any Email notice that they receive from KVC. However, customers may not opt out of receiving information from KVC which is essential for maintaining or updating customers' accounts or system information.

Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting the appropriate KVC Billing organization.

Disclosure of customer information and communications

KVC will not otherwise disclose its customers' personal and account information unless KVC has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of KVC, KVC's customers, or others, or where KVC has a good faith belief that the law requires such disclosure.

KVC also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that KVC stores or transmits for its customers. The circumstances under which KVC will disclose such electronic customer communications are when:

1. it is necessary in order to provide service to the customer;
2. it is necessary to protect the legitimate interests of KVC and its customers;
3. it is required to cooperate with interception orders, warrants, or other legal process that KVC determines in its sole discretion to be valid and enforceable; and
4. it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by KVC and appear to pertain to the commission of a crime.

KVC disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. KVC will, however, review, delete or block access to communications that may harm KVC, its customers or third parties. The grounds on which KVC may take such action include, but are not limited to, actual or potential violations of KVC's Acceptable Use Policy.